On our radar
On this page, we keep you informed about recent reports or technical issues we are currently working on. We strive for maximum transparency, so you always know the status of a specific report within our software. Please note that only reports with a major impact on you as a customer are displayed here.
What does this mean for you? Do you see a report that matches what you are experiencing? Then we are already aware of it. There is no need to open a support ticket for this.
Always up-to-date As soon as new information becomes available or a report is fully resolved, we will update the status on this page immediately. Please keep an eye on this page for the latest updates.
█████████ START ISSUE: integration_problems_accounting (HIERONDER NIETS VERANDEREN) █
Problems with integrations to accounting software
Published on: 13/07/2026All accounting integrations
We would like to inform you that the problem with automatic forwarding to the accounting software has been resolved. This synchronization takes place every 4 hours throughout the day. We apologize for the inconvenience.
Exact Online API integration
* Documents with the Inbox status will be sent automatically, provided this is configured in the file.
* However, documents with the status Failed must still be sent manually to Exact Online. The software does not automatically retry sending documents with this status. This is a built-in safety measure. The forwarding of these invoices may take some loading time. Please note: if the status remains Failed, the file may contain a functional error that prevents it from being sent to Exact. You can check this using tools such as the Peppol validator: https://e-invoice.be/peppol-validator, where you can validate the XML file. This can occur with files that were uploaded manually in Lucy or sent by e-mail. You can download these manually, but do recommend contacting the supplier to prevent these errors in the xml-files.
* Documents with the status Rejected cannot be resent to the package. This is a definitive status received from Exact Online, in most cases when no PDF version is available in the XML invoice.
In Exact Online, there is reportedly a spam folder where these invoices might have ended up. It is best to check this there. If necessary, invoices can always be downloaded manually. We are in contact with Exact Online to investigate how to prevent both these statuses in the long term. If you cannot find the invoices in the mentioned spam folder, we recommend contacting Exact Online directly or temporarily opting for manual download. Status: Resolved
█ EINDE ISSUE: integration_problems_accounting - PLAK HIERONDER JE VOLGENDE ISSUE █████████████████████████████████████████████████████████████████████████████████████████████
Delay in displaying sales invoices and drafts
Published on: 02/07/2026The previous delay in displaying sales invoices and drafts within the sales overview has been fully resolved.
Status: Resolved
Issue registering on the Peppol network
Published on: 01/07/2026We previously received reports from customers who were unable to register on the Peppol network. The development team has investigated the issue and deployed a fix. This matter is now fully resolved, and registrations are working correctly again.
Status: Resolved
Issue sending sales invoices
Published on: 22/06/2026We previously received reports indicating that sales invoices in Lucy could not be sent (error messages: "An unexpected error occurred" & "Invalid VAT rate selected"). The development team has deployed a fix, and this issue is now resolved and should no longer occur.
Status: Resolved
Bulk downloading in Lucy not possible
Published on: 16/06/2026We previously received reports that it was temporarily not possible to bulk download multiple documents at once within the Documents section. The development team has fully resolved this issue, and downloading multiple files as a ZIP archive is now working correctly again.
Status: Resolved
Creating negative items
Published on: 16/06/2026Previously, it was not possible to create new items in Lucy with a negative amount through the standard method. The development team has successfully resolved this issue, and creating negative items is now fully functional across the platform.
Status: Resolved