On our radar
On this page, we keep you informed about recent reports or technical issues we are currently working on. We strive for maximum transparency, so you always know the status of a specific report within our software. Please note that only reports with a major impact on you as a customer are displayed here.
What does this mean for you? Do you see a report that matches what you are experiencing? Then we are already aware of it. There is no need to open a support ticket for this.
Always up-to-date As soon as new information becomes available or a report is fully resolved, we will update the status on this page immediately. Please keep an eye on this page for the latest updates.
Emails forwarded to Lucy do not arrive when using uppercase "BE" in the email address
Published on: 07/10/2026The issue where emails containing uppercase "BE" in the email address were not being delivered to Lucy has been fully resolved.
Our development team has deployed a fix. Emails can now be forwarded properly regardless of letter casing in the address. All previously affected emails will be processed automatically.
Status: Resolved
Documents not delivered to accounting software
Published on: 07/08/2026The issue where certain documents showed the status "Delivered" in Lucy but were not delivered to the accounting package has been fully resolved.
The development team has deployed the required fix. All affected invoices will automatically be resent to your accounting software. No action is required on your part.
Status: Resolved