Peppol via Lucy - FAQ for accountants

Thanks to Lucy's Peppol platform, your customers can manage all their incoming and outgoing electronic invoices through a single platform.

Would you like to learn more about Lucy or register your customers with Lucy?
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Below, we explain the most frequently asked questions about Peppol:

• What is Peppol and how does it affect my work as an accountant?
• How can Peppol improve the accuracy of my accounting data?
• What are the benefits of a Peppol inbox for accountants?
• How can I integrate Peppol with my accounting software?
• What steps do I need to take to connect my clients to Peppol?
• How can I advise my clients on the benefits of Peppol?
• What are the legal obligations regarding Peppol for accountants?
• How can Peppol improve the efficiency of my administrative processes?
• What are the most common issues when using Peppol, and how can I solve them?
• How can I train my staff to use Peppol?
• How can I communicate the transition to Peppol to my clients?

What is Peppol and how does it affect my work as an accountant?

Peppol is a network for the secure and efficient electronic exchange of invoices and other documents. For accountants, this means less manual processing, faster invoice handling, and improved regulatory compliance.

How can Peppol improve the accuracy of my accounting data?

Peppol improves the accuracy of accounting data through automated data verification and reduced manual entry, significantly lowering the risk of errors. Invalid invoices cannot be sent, ensuring that only correct and compliant invoices enter your system. This leads to more reliable bookkeeping and less time spent correcting mistakes.

What are the benefits of a Peppol inbox for accountants?

With the Lucy Peppol inbox, you only need to maintain one access point for all your clients. This allows you to support a single software package instead of multiple accounting programs. Clients can come and go easily without losing anything, and accountants always have access to their inbox, simplifying and streamlining collaboration.

How can I integrate Peppol with my accounting software?

Lucy connects with the most common accounting software, making integration simple. If you switch accounting software for a client, you can keep using the Lucy Peppol inbox without needing to change the Peppol access point or causing any disruption for the client. This ensures a smooth transition and continuity in your invoicing processes.

What steps do I need to take to connect my clients to Peppol?

You can easily create and invite your clients in Lucy. If needed, you can also quickly disconnect them. You have full control over this process, making it more efficient. Additionally, you can invite clients in bulk, allowing you to onboard multiple clients to Peppol at once.

Click here to register your clients through Lucy.

How can I advise my clients on the benefits of Peppol?

You can explain to your clients that Peppol is designed to process invoices securely, efficiently, and accurately. Tell them about the time and cost savings, improved cash flow, and compliance with legal obligations. Show them how using a Peppol inbox like Lucy can streamline their administrative processes.

What are the legal obligations regarding Peppol for accountants?

Starting in 2026, all B2B invoices in Belgium must be sent and received via Peppol. This means accountants need to ensure compliance by integrating both their own and their clients' systems with Peppol. While this is not a direct obligation for accountants, they play a crucial role in advising their clients on these changes and guiding them through the implementation of Peppol.

How can Peppol improve the efficiency of my administrative processes?

Peppol automates many administrative tasks such as invoice processing, data entry, and archiving. This reduces workload, saves time, and minimizes errors, making your processes more efficient.

What are the most common issues when using Peppol, and how can I solve them?

Common issues include connectivity problems and invoice transmission errors. With Lucy, your client doesn't need to change their access point if you switch accounting software. Additionally, Lucy provides clear, step-by-step instructions for your clients on how to receive or send an invoice, making it easy to resolve common issues quickly.

How can I train my staff to use Peppol?

• You can offer training sessions and workshops on using Peppol and how Lucy supports this.
• Use tutorials and guides provided by your Peppol provider, Lucy.
• Encourage your staff to ask questions and seek support when needed.
• At Lucy, we continue to provide updates and host webinars to keep you and your team informed.

How can I communicate the transition to Peppol to my clients?

Inform your clients about the transition to Peppol well in advance. Explain the benefits and legal requirements, and highlight how Lucy can support them. Offer assistance and guidance throughout the implementation. Use newsletters, webinars, and personal meetings to share the message and answer any questions. This ensures a smooth and well-informed transition.