Lucy for accountants - Dashboard (list of clients)

Modified on Tue, 30 Dec, 2025 at 10:37 AM

VISMA .NET said:

Through the dashboard, you can view an overview of all the customers you have created and have the option to add new customers.


For each customer, you can see the following information:

  • The contact person from the accounting firm

  • The assigned team

  • Status: Created, Invited, or Active

  • The active integrations

  • Whether sending or receiving via Peppol is enabled

  • The number of documents in the Inbox (that have not yet been sent to the accounting software)

  • The selected subscription plan

  • The end date of the trial period

You can click on each customer to activate Peppol, view the accounting documents, open the vault, and set up the integration with another software.


Activating and Deactivating Peppol

Under the 'Overview' tab, you can activate sending and/or receiving via Peppol for each customer.

If the customer is already registered elsewhere to receive Peppol invoices, an orange warning message will appear indicating that the customer is already registered with another provider.

A company can be unsubscribed from the Peppol network at any time by disabling the registration.



In this overview, you can mark a customer as a favorite by clicking the star icon in the top right corner, which will place the customer at the top of the list.

Additionally, it is possible to hide a customer from employees who do not have the administrator role by using the button below.





Additionally, you can find the client's Lucy email address using the 'Configure allowed senders for your client' button and add email addresses of authorized senders to the list, ensuring their emails arrive in the Lucy inbox.



To display the correct contact person from your office in the client file, you can fill in the 'Client-Facing Contact Person' field using the 'Edit client-facing contact' option. Please note: this field can only be modified by a staff member with administrator rights (Admin).



Accounting Documents

Through Accounting Documents, you can view the Inbox as the customer sees it, and as an accountant, you also have the ability to send documents to the linked accounting software and other destinations.

Under the ‘Status’ column, you can see whether a document has already been sent. Documents with the status ‘Inbox’ have not yet been sent and can be forwarded using the arrow on the right. The status will then change to ‘Sent.’



If documents have not arrived in the accounting software and show a 'Failed' status, you can select them and resend them using the 'To accountant' button. Documents marked as 'Sent' but not yet arrived in the accounting software cannot currently be resent. In this case, you can contact Support for assistance. Alternatively, the client can set the email address of the accounting software as the destination so that these documents can be resent through the Multisender. Only the client can set this up via Settings > Integrations. 




Vault

Under the ‘Vault’ tab, there is a shared Vault that can be used to store documents such as personal tax files and reports.


Integrations


Under the ‘Integrations’ tab, you can view an overview of the available integrations to which documents can be sent. Each customer can only be linked to one accounting software at a time. Currently, you can choose from: ClearFacts, Exact Online, Lyanthe email, Octopus, Winbooks, Exact Online NL, FTPS, Yuki, Wings, and Zenvoices.

For the integration with Yuki, you can choose to connect either via email or directly with a dossier in Yuki.




Create Invoice

Under the ‘Create Invoice’ tab, you can enter all the necessary information required to create an invoice for the customer in Lucy.