Current issues in Lucy

Modified on Mon, 18 May at 10:44 AM

Welcome to our current issues page

On this page, we keep you informed about known bugs or technical outages we are currently working on. We strive for maximum transparency, so you always know the status of a specific problem in our software.

What does this mean for you? Do you see a problem in this list that you are also experiencing? Then we are already aware of it. You do not need to create a new support ticket for this.

Always up-to-date As soon as more information becomes available or an issue is fully resolved, we update the status on this page immediately. So, keep an eye on this page for the latest updates.

Limited article list display during invoicing

Published on: 27/04/2026

When creating invoices, only the first 10 articles are currently shown in the selection menu. The automatic loading of additional articles while scrolling is currently not functioning correctly.

Temporary workaround: Articles can still be selected by typing the full name of the article in the search bar. Please note: the system (Lucy) currently requires the exact, full term to display the correct result.

Status: Resolved – The improvement has been live since 04/05/2026

Display error of invoice amount in sidebar

There is currently a display error in the sidebar of the software, where the amount excluding VAT is shown instead of the total amount.

Important information:
This is purely a visual error in the interface. The PDF and XML files contain the correct data.

Status: Partially resolved: Fixed for new invoices. For invoices from late March, the sidebar display may still be incorrect; this is currently being worked on. (PDF and XML files are and remain correct everywhere.)