Peppol via Lucy - FAQ for entrepreneurs

Lucy is a Peppol platform that allows you to manage all your incoming and outgoing electronic invoices through a single platform.

Would you like to know more about Lucy or register your company with Lucy?
Click here to visit Lucy's website.

Below, we explain the most frequently asked questions about Peppol:

• What is Peppol?
• How can Peppol improve my invoicing process?
• What are the benefits of using a Peppol inbox for my business?
• How do I integrate Peppol with my current invoicing system?
• Can I use Lucy’s Peppol platform for both incoming and outgoing invoices?
• What steps do I need to take to connect my business to Peppol?
• How long does it take to connect my business to Peppol?
• How can I check if my suppliers or customers use Peppol?
• What are the legal requirements for using Peppol in Belgium?
• How secure is my data on Peppol?
• What kind of support does Lucy offer?
• Are there any subsidies or incentives for companies implementing Peppol?

What is Peppol?

PEPPOL is an initiative of the European Commission. The Peppol network ensures that electronic documents, such as invoices, can be sent securely and efficiently. For businesses, this means faster transactions, fewer errors, and lower administrative costs. Moreover, the use of Peppol will be mandatory in Belgium starting in 2026.

How can Peppol improve my invoicing process?

Peppol improves your invoicing process through standardization, allowing invoices to be created and processed faster and with fewer errors. This results in less manual input and quicker payments, saving both time and money.

What are the benefits of using a Peppol inbox for my business?

With a Peppol inbox, you can manage all received invoices and easily share them with your accountant and other business systems. This means that even if you switch accountants, you won’t need to change your registration, saving you time and effort. On the Peppol network, your business only needs to be registered once.

How do I integrate Peppol with my current invoicing system?

Integration with Peppol via the Lucy platform is simple.
You can already start receiving invoices today using the Peppol inbox. From this inbox, invoices can easily be distributed within your business processes. 

Can I use Lucy’s Peppol platform for both incoming and outgoing invoices?

Yes, Peppol can be used for both incoming and outgoing invoices. This creates a streamlined process for sending and receiving invoices, all within one network.

What steps do I need to take to connect my business to Peppol?

Start with the Lucy Peppol inbox and you're ready to go!
Register your business with us, and we’ll guide you through the rest of the process. If needed, ask your accountant for support and you’ll be connected to the Peppol network in no time.

Click here to register your company via Lucy.

How long does it take to connect my business to Peppol?

Connecting to Peppol is usually quick and easy. Once the KYC (Know Your Customer) process is successfully completed (typically within 24 hours), you’re ready to get started.

How can I check if my suppliers or customers use Peppol?

Within Lucy, you’ll be able to see whether your customers are Peppol users before sending an invoice. You can also view your own registration and status information in Lucy at any time, so you’ll always know you're sending invoices to registered Peppol users.

What are the legal requirements for using Peppol in Belgium?

Starting in 2026, all B2B invoices in Belgium must be sent and received via Peppol. This means every invoice to customers with a VAT number must be sent through Peppol, in accordance with new legislation.

How secure is my data on Peppol?

Peppol is highly secure. Before joining the Peppol network, you must complete a KYC process, similar to the one used by banks. This ensures that both you and your correspondents are verified on the network, so you always know exactly who you're sending invoices to and receiving them from. This guarantees safe and reliable transactions.

What kind of support does Lucy offer?

Lucy is very user-friendly. If you run into any issues, our support team is always here to help. Your accountant is also there to assist you. We provide technical support, training, and customer service to make sure everything runs smoothly.

Are there any subsidies or incentives for companies implementing Peppol?

Yes, there are support measures in place. The Lucy subscription is 120% tax deductible, making it financially advantageous. For more details on available benefits and support, feel free to contact your accountant.